Privacy Policy
Who are we?
Performance growth consultancy is a family-owned business that is running since 2022. We specialised in assisting attorney firms enhancing on their scorecards in the bond department and assisting customers in getting finance for their dream house or business adventure.
With over two decades of combined expertise in the banking mortgage sector and attorney liaison department, the PGC team excels in every aspect.
Our profound understanding of the home loan process empowers us to effortlessly assist attorney firms to understand their business, what’s expected of a secretary and director to enhance on their scorecard. Our former attorney liaison officer brings extensive experience in aiding bond attorneys’ performance growth. She played a pivotal role in various departments in the banking industry, possessing the knowledge to assist and train attorney firms, ultimately enhancing their scorecards.
PGC took a step further and we also specialize in both commercial and residential properties. We have extensive experience with first time home buyers and refinancing. We are committed to finding the perfect financing solution tailored for your customer’s needs.
- Expert Advice: Stay up to date with the ever-changing mortgage market, providing you with accurate information and valuable insights. Will demystify the loan jargon, answer your questions, and help you make informed decisions.
- Personalized Solutions: Recognizing that every client is unique, I take the time to understand the financial goals and constraints. Will analyse the customers situation and present a range of loan options, ensuring to find the one that best suits your budget and long-term objectives.
- Seamless Process: Applying for a home loan can be overwhelming, for the customer but we streamline the entire journey. From the initial consultation to the final closing, handles the paperwork, liaises with lenders, and keeps you informed at every stage, reducing stress, and saving you valuable time.
- Trust and Integrity: We are committed to building long-term relationships based on trust and transparency. Works diligently to earn your confidence, always acting in your best interest and keeping your financial goals at the forefront.
- Exceptional Customer Service: Provides prompt and responsive communication, ensuring you are well-informed and supported throughout the home loan process. Expect a friendly, professional, and reliable partner.
Definition of Personal Information
According to the POPI Act ‘‘Personal Information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The POPI Act, which has more specific examples if you need them, can be found at the following link: Protection of Personal Information Act
Definitions and key terms
For this Privacy Policy:
- Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Performance growth consultancy that is responsible for your information under this Privacy Policy.
- Country: where Performance growth consultancy or the owners/founders of Performance growth consultancy are based, in this case, is South Africa.
- Customer: refers to the company, organization, or person that signs up to use the services of Performance growth consultancy to manage the relationship with our consumers or service users.
- Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Performance growth consultancy and use the service.
- IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
- Personnel: refers to those individuals who are employed by Performance growth consultancy or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by Performance growth consultancy as described in the relative terms (if available) and on this platform.
- Third-party service: it refers to service providers.
- Website: Performance growth consultancy, which can be accessed via this URL: https://pgcollaborator.co.za/
- You: a person or entity that is registered with https://pgcollaborator.co.za/ to use their Services.
Collection of Personal Information/ Confidential agreements
A confidentiality agreement is a legal document that protects the confidential information of one or more parties who share it with each other. A confidentiality agreement must be signed by all parties.
The type of information we collect will depend on the service required for which it is collected and used. We will only collect information that we need for that purpose to us or contact us. We will inform you what information are required to provide to us and what information is optional.
We collect information from you when using our service.
The following information may be collected for the purposes stated above.
- The names and addresses of the parties involved
- The definition and scope of the confidential information
- The purpose and duration of the disclosure
- The obligations and restrictions of the receiving party
- The exceptions and exclusions of the confidentiality agreement
- The remedies and consequences for breach of the confidentiality agreement
- The governing law and jurisdiction of the confidentiality agreement
- The signatures and dates of the parties
How do we use the information we collect?
We will use your Personal and Non-Personal Information only for the purposes for which it was collected or agreed with you, for example:
- To personalize your experience (your information helps us to better respond to your individual needs);
- To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you);
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- To process transactions;
- To administer a contest, survey, or other site feature;
- To send periodic emails.
- For audit and record-keeping purposes
- For monitoring and auditing site usage
- To notify you about changes to our service
- To respond to your queries or comments
- Where we collect Personal Information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we must keep it for legitimate business or legal reasons. To protect information from accidental or malicious destruction, when we delete information from our services, we may not immediately delete residual copies from our servers or remove information from our backup systems.
When do we use customer information from third parties?
We receive some information from the third parties (attorney firms/estate agents) when you contact us telephonically/ What’s App or via email.
Do we share the information we collect with third parties?
We do not share any information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage, and management, e-mail management, customer service. We will share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may also disclose personal and non-personal information about you to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interest or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
Where and when is information collected from customers and end-users?
We will collect the personal information that you submit to us. We may also receive personal information about you from third parties as described above.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
Can I update or correct my information?
Performance growth consultancy – assisting attorney firms do not have the right to make any changes or corrections to the information we collect, we only provide guidelines.
Sale of Business
We reserve the right to transfer information to a third party in the event of requesting a bond or other transfer of all or substantially to all of the assets of us or any of its corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates,
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by, or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates by the terms of this Privacy Policy.
How long do we keep your information?
We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information and carry out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information financials is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Governing Law
The laws of South Africa, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.
Your Consent
By using our service, you consent to this Privacy Policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications, for services to Third Party.
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Right to object
In terms of the POPI Act (POPIA) section 18. (h) (iv) you have the right to object to the processing of personal information as referred to in section 11(3) of the POPIA.
Right to lodge a complaint
In terms of the POPI Act (POPIA) section 18. (h) (v) you have the right to lodge a complaint to the Information Regulator (South Africa) (IRSA). The IRSA contact details are:
Website: https://www.justice.gov.za/inforeg/contact.html
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Tel No. +27 (0) 10 023 207,
Cell No. +27 (0) 82 746 4173
Email inforeg@justice.gov.za
Changes to this notice
Please note that we may amend this notice from time to time. Please check our website periodically to inform yourself of any changes.
How to contact us
If you have any queries about this Privacy Policy or believe we have not adhered to it or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences, or access or correct your personal information, please contact us.
Cell/WA: +82 639 3363 / +61 403 620 496
Email: info@pgconsultancy.co.za
Website: https://pgconsultancy.co.za